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Customer Service

Shipping & Delivery

We ship via the United States Postal Service.  Shipping calculations are based on weight and size.  Certain shipping options are not available if the combined weight of the products ordered exceed that allowed by the shipping class.

We ship via First Class, Priority Flat Rate and Regional Flat Rate as determined by the combined weight of all products ordered.

Privacy & Security
We will never release your information to any party besides yourself.  Your privacy and information is of the utmost importance to us.

Refunds & Replacements

Refunds will only be issued for manufacturing defects.  All of our products are handmade batch by batch. Each batch is unique and may vary from previous batches in size, color and characteristics. We strive to accurately represent each product but the product you receive may vary slightly from what is displayed.  Refunds will not be given for product variations.

Ordering

To order, place all desired items in your cart.  Proceed to checkout using the the checkout buttons.  Returning users, will then be directed to log in to their account.  New users will need to register an account.  Confirm and/or provide a shipping address.  Choose a shipping method.  Choose and enter a payment method.  Review your order.  Submit your order.

Viewing Orders

Previous orders may be viewed by logging into your account.  Clicking on the My Account link at the top of the page, followed by clicking on the Account link.  From your account page, click on the My Orders link.

Updating Account Information

You may update your account information and address(es) by logging into your account.  Clicking on the My Account link at the top of the page, followed by clicking on the Account link.  From your account page, click on the appropriate link to perform the desired activity.

Logging in from our old site

If you received an email notifying you of an account creation from us or are having trouble logging into your account on our new site, please try a default password of your first name initial and your complete last name in all lowercase and your email address as the username.   As an example, John Smith whose email address was johnsmith@example.com would use johnsmith@example.com as his username and a password of jsmith.  If your default password does not work, you may use the password recovery function.  If after using the password recovery function, you are still having an issue, please contact us using the contact form.